Refund policy
Returns & Refunds Policy
At Herdies, we want every dog (and every owner) to love our products. If something isn't quite right, we're here to help.
30-Day Happiness Guarantee
We offer a 30-Day Happiness Guarantee from the date your order is delivered.
If you're unhappy with your purchase for any reason, please contact us within 30 days and we'll do our best to make things right.
To begin a return or refund request, simply email us at:
Please include your order number and a brief description of the issue so we can assist you as quickly as possible.
Returns
To be eligible for a return, your item must:
- Be returned within 30 days of delivery.
- Be unopened and in its original packaging.
- Include proof of purchase or your order number.
For hygiene and safety reasons, we cannot accept returns of opened or partially used dog chews unless the product is faulty, damaged, or supplied in error.
Returns sent without contacting us first may not be accepted.
Damaged, Faulty or Incorrect Orders
Please inspect your order as soon as it arrives.
If your order has been damaged during transit, is faulty, or you've received the wrong item, please email herdies.support@gmail.com within 48 hours of delivery with:
- Your order number
- A description of the issue
- A clear photo of the product and packaging
We'll work quickly to arrange a replacement or refund where appropriate.
If Your Dog Doesn't Enjoy Herdies
Every dog is different.
If your dog simply doesn't take to our chews, we'd still love to hear from you.
Please contact us within 30 days of receiving your order and we'll do our best to find a fair solution.
Return Shipping
If you're returning an item because you've changed your mind, you'll be responsible for the cost of returning the product.
If we've made a mistake or the product is faulty or damaged, we'll cover the return costs where appropriate.
We'll provide return instructions once we've reviewed your request.
Refunds
Once we've received and inspected your returned item, we'll notify you of the outcome.
If your refund is approved, it will be issued to your original payment method within 5–10 working days.
Please note that your bank or card provider may take additional time to process the refund.
European Union Customers
If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it without giving a reason.
Returned items must be unused, unopened, in their original packaging and accompanied by proof of purchase.
This statutory right does not affect your rights regarding faulty or damaged goods.
Need Help?
If you have any questions about your order, returns or refunds, we're always happy to help.
Email: herdies.support@gmail.com